Data Controller
Crafteke SRL (CyberAxe)
Avenue de la Couronne 227
1050 Ixelles – Brussels – Belgium
Email: cyberaxe@dystopia.brussels
Phone: +32 460 21 56 86
Company number / BCE: 0675.667.554 – VAT: BE0675.667.554

Sub-processors and Hosting
The site is hosted by CyberAxe (Crafteke SRL) on Amazon Web Services (AWS) infrastructure (servers located in the EU).
We also use Google Analytics to measure audience and improve the site.
Access to services may be provided via Google or Facebook authentication, which facilitates and secures reservations. These third-party services may collect certain identification data during login.

Data We Collect

• Identification and contact data: first name, last name, email, phone, company.

• Navigation data: pages visited, session duration, anonymized IP address, cookie identifiers, device and browser type.

• Contractual data: requests for quotes, orders, invoicing, and payments.

• Content shared via forms (messages, attachments).

Purposes and Legal Bases

• Contact management, quotes, contracts: performance of a contract or pre-contractual measures.

• Invoicing and legal obligations: legal obligation.

• Statistics and site improvement: legitimate interest.

• B2B prospecting: legitimate interest (with right to object).

• Newsletters: consent.

Retention Periods

• Prospects: up to 3 years after last contact.

• Clients and accounting documents: 7 to 10 years (legal obligations).

• Cookies: depending on their nature (see Cookies section).

Recipients and Transfers

• Authorized internal teams.

• Technical subcontractors (hosting, maintenance, Google Analytics).

• Competent authorities if legally required.

Your Rights
You may exercise your rights of access, rectification, deletion, restriction, objection, portability, and withdrawal of consent free of charge.
Contact: cyberaxe@dystopia.brussels
You may also file a complaint with the Data Protection Authority: Rue de la Presse 35, 1000 Brussels – www.autoriteprotectiondonnees.be

Security
We implement appropriate technical and organizational measures to protect your data from loss, unauthorized access, or disclosure.

Cookies
We use cookies for:

• Site functionality (necessary).

• Audience measurement (anonymized statistics or with consent).

• Marketing (only with your consent).

• Google Analytics: audience measurement and navigation statistics (max. 13 months, with partial IP anonymization).

• Google and Facebook authentication cookies: required for login and reservations.

When you first visit, a banner allows you to accept, refuse, or configure non-essential cookies. You may change your choices at any time via the Manage my cookies link at the bottom of the page.

Changes
We may update this policy to reflect legal or technical changes. The date of the last update is shown below.

Last updated: 11 Sept 2025